Learn PAd : Collaborative and Model-based Learning in Public Administrations

In modern society public administrations (PAs) are undergoing a transformation of their perceived role from controllers to proactive service providers. PAs are today under pressure to constantly improve the quality of delivered services, while coping with quickly changing context (changes in law and regulations, societal globalization, fast technology evolution) and decreasing budgets. As a result civil servants delivering such services to citizens are challenged to understand and put in action latest procedures and rules within tight time constraints. The European project Learn PAd copes with this transformation by proposing an e-learning platform that enables process-driven learning and fosters cooperation and knowledge-sharing. The platform supports both an informative learning approach, based on enriched business process (BP) models, and a procedural learning approach, based on simulation and monitoring, while relating them as well to learning objectives and key performance indicators.